Last updated: 19.07.2025
1. Service Provider
This refund policy applies to services provided by Aliaksei Ladyha, operating Rivn under the following business registration:
- Business Name: Aliaksei Ladyha
- Tax ID (NIP): 5213974438
- Business Registration (REGON): 522436644
- Business Location: Warsaw, Poland
- Contact Email: support@rivn.xyz
2. Refund Eligibility
We offer refunds under the following conditions:
- Service Issues: If our service experiences significant downtime or technical issues that prevent normal use
- Billing Errors: If you were charged incorrectly due to a technical error
- Account Issues: If you cannot access your account due to technical problems on our end
- Cancellation Window: Refunds requested within 7 days of initial subscription purchase
3. Non-Refundable Situations
Refunds are not available in the following cases:
- Loss of encryption password or inability to access encrypted content
- Change of mind after the 7-day cancellation window
- Account termination due to violation of Terms of Service
- Failure to use the service during the subscription period
- Technical issues on your device or internet connection
4. Refund Process
To request a refund:
- Contact our support team at support@rivn.xyz within 30 days of the charge
- Provide your account email and reason for the refund request
- Include any relevant details about service issues you experienced
- Our team will review your request within 3-5 business days
5. Processing Time
Approved refunds will be processed as follows:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
Processing times may vary depending on your bank or payment provider.
6. Partial Refunds
In some cases, we may offer partial refunds based on:
- Actual service usage during the billing period
- Time remaining in the subscription period
- Severity and duration of service issues
7. Subscription Cancellation
You can cancel your subscription at any time through your account settings. Cancellation will:
- Stop future billing immediately
- Allow continued access until the end of your current billing period
- Not automatically trigger a refund for the current period
8. Dispute Resolution
If you disagree with our refund decision, you may:
- Contact our support team for a review of your case
- Dispute the charge with your payment provider
- Seek resolution through appropriate consumer protection agencies
9. Contact Information
For refund requests or questions about this policy, contact us at:
- Email: support@rivn.xyz
- Subject Line: "Refund Request - [Your Account Email]"